Some of the information you supply to us in connection with your claim (including your personal information) will be held in electronic and/or manual format.
The information you disclose to us may include the following: your name, address, contact details, date of birth, details of the circumstances of the claim or incident and any damage, injury or loss suffered by you, National Insurance number, employment and GP details including records held by your employer and GP.
We will keep your personal information confidential and will take appropriate measures to protect it against loss, theft or misuse and to safeguard your privacy.
In the course of providing our services to you, we may need to communicate your personal information (including sensitive information such as information related to your health for example) to parties involved in your claim including but not limited to:
In dealing with your claim, we may also transfer your information to people providing us with support and administrative services for the more efficient processing of your claim. Your details will be processed in each case in strict confidence and we have set up adequate measures to ensure that your privacy is protected when transferring your data to third parties for the purposes of providing our services to you.
If after providing us with your personal information it becomes apparent we are unable to offer our service to you, we may pass your details to another company in order that they may attempt to secure legal representation for you.
By formally appointing us to act on your behalf you agree to the processing of your personal data (including where relevant your sensitive personal data) for the purposes described above.
For any of the above purposes, we may transfer some or all of your personal data to countries outside the European Economic Area ("EEA"). Countries outside the EEA may not have data protection laws as comprehensive as those that exist in the EEA. We have, however, taken steps to ensure that data is held securely where it is transferred to our service providers outside the EEA.
Under the Data Protection Act 1998, you have a right to access your personal information held in our records, whether electronically or manually [we may charge a fee of a maximum of £10 for this]. You should contact us should you wish to have access to this information. We also recommend that you advise us should we need to update or complete any of our records containing your personal information.
In general you may visit our website without providing us with any personal information. However, there are times when we may need information from you, which includes your internet address so that we can track unique visits to our site for analytic purposes.
Cookies are small, often encrypted text files, located in browser directories. They are used by websites to help users navigate around efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent features on a website from working.
'_utma', '_utmb', '_utmc' and '_utmz'
These are used by Google Analytics to anonymously count visits to the site and tell us patterns in how the user moves around the site, again enabling us to make the site better.
Cookies for certain other services (e.g. Facebook, Twitter, AddThis) are set by the embedded content. We don't control these cookies so for more information we advise you to check those services' cookie policies.
The open nature of the internet is such that data may flow over networks without security measures, and may be accessed and used by people other than those for whom the data is intended. While this is out of our control, we aim to apply appropriate levels of security at all times.
Our website uses Secure Socket Layer (SSL) to enhance security when entering sensitive data while requesting an online quote. SSL is the industry standard technology for protecting and maintaining the security of message transmissions over the internet. When you enter sensitive data from secured sites, encryption will scramble your data into an unreadable format to inhibit unauthorised access by others.
We aim to offer all our clients a friendly and efficient service however we do accept that, from time to time, clients may wish to express concern about the legal process or the service provided by our firm or our professional service providers. If for any reason you are unhappy about any aspect of your representation please make initial contact with your Legal Representative or the Manager responsible for the team who has conduct of your case. Full contact details can be found on all communications sent to you by our firm.
If the Legal Representative or Manager is not able to resolve the matter to your satisfaction, or you consider it inappropriate to contact that individual, then we would ask that you contact the Client Care Team to discuss your concerns.
The Client Care Team can be contacted by the following methods:
If, for whatever reason, you feel unable to make the complaint personally we are able to accept complaints from another person but, in the absence of express verbal or written consent from you, we will not be able to discuss the details of your case with them. Our response will be directed, in writing, to you. You may wish to consider letting us have specific instructions to deal with another person in these circumstances.
On receipt of your complaint our Client Care Team will acknowledge it and may attempt to resolve the issues with you informally over the telephone if this is appropriate.
If your complaint cannot be resolved in this way or if the Client Care Team feels that a more thorough investigation is needed, your complaint will proceed to Step 2 of the complaints procedure.
The Manager of the Team in which your case is being handled will review your complaint and will endeavour to respond to your complaint fully within 21 days of receiving it.
Whilst we aim to respond to you within 21 days, as per the guidelines set by the Legal Ombudsman, we have 8 weeks from the date that we receive your complaint to resolve it to your satisfaction. If upon receipt of our final formal response or upon expiry of the 8 week period you remain unhappy, you are entitled to refer the matter to the Legal Ombudsman whose details can be found at the bottom of this page. However, we will always be happy to discuss the issues with you further if you wish to do so prior to taking this step.
There are limits for submitting a complaint to the Legal Ombudsman. Where you have not followed our complaints procedure, you must submit your complaint to the Legal Ombudsman within:
The Legal Ombudsman will not however accept complaints where the act/omission or date of awareness was before 6th October 2010.
Where you have followed our complaints procedure, the time limit for pursuing a complaint to the Legal Ombudsman is no later than six months from the date on which you received a definitive response to your complaint from this firm, or from the last day of the eight week period, whichever is the earlier.
There are exceptions to the eight week and six months rules. For information relating to those exceptions, please refer to the scheme rules on the Legal Ombudsman website.
This Statement is made on behalf of Slater Gordon Solutions Legal Limited (‘the Company’), pursuant to section 54(1) of the Modern Slavery Act 2015 (“the Act”) and constitutes our slavery and human trafficking statement.
The Company is committed to preventing acts of modern slavery and human trafficking from occurring within both its business and supply chain, and seeks to partner with suppliers that uphold the same standards.
The Company embraces a diverse and safe workplace environment in which equal opportunity and fairness are paramount.
The Company is registered in England and Wales (7931918), offering specialist personal injury claims services and is authorised and regulated by the Solicitors Regulation Authority (591058) and by the Financial Conduct Authority (579176) for insurance mediation activity. The Company is a wholly-owned subsidiary of Slater & Gordon (UK) 1 Limited, whose ultimate parent entity is Slater & Gordon Limited, a company incorporated in Australia.
The nature of the Company means that its supply chains are relatively limited in number, and therefore the risk of modern slavery within the business is deemed to be low.
As a legal business, the Company works to professional standards and complies with all laws, regulations and relevant rules. All members of staff are required to operate in accordance with the Code of Conduct, the Company’s policies, procedures and National Practice Standards. The Company works to deliver the best outcome for those people who work within the Company and promotes working with people in a way that is open, respectful and supportive.
The Anti-Slavery Policy reflects the Company’s commitment to acting ethically and with integrity in all business relationships. the Company expects the same high standards from those who work within the Company and is committed to ensuring that there is no modern slavery or human trafficking in the Company’s supply chains or in any part of the Company.
The prevention, detection and reporting of modern slavery is the responsibility of all those working for the Company and associated companies within the Slater & Gordon Group. The Company also has a Whistle Blowing Policy (published on the intranet site) which encourages staff members and others to raise concerns about anything that is unlawful or amounts to improper conduct and seeks to ensure matters can be raised in confidence without fear of reprisals.
Due to recent acquisitions, the Company is now in a transition period in which the existing supply chain is being reviewed. This process will determine the business needs whilst helping to establish and assess areas of potential risk within the supply chain.
The Procurement Policy is also under review to ensure that all suppliers, contractors and business partners are required to demonstrate that they, and any organisations within their own supply chains, comply with the provisions of the Modern Slavery Act and follow the Company’s stance on preventing modern slavery and human trafficking.
In line with the Procurement Policy, the Procurement processes and procedures will include criteria which will govern how suppliers engage with the Company. All suppliers are expected to comply with, all relevant laws and regulations, the Company’s policies and values. Audit expectations will be detailed in the commercial agreement / contracts. The frequency of audits will be evaluated by reference to the strategic nature of the supplier, the value of spend and according to the goods or services being supplied. The Company has in place, systems to highlight any potential risk in regard to sourcing and supplying goods and/or services.
Key performance indicators (KPIs) are used to measure how effective the Procurement processes have been to ensure that slavery and human trafficking is not taking place in any part of the Company or its key supply chain.
The Company is currently focusing on raising internal awareness, including via communications and internal bulletins to enable our key staff to understand the requirements of the Modern Slavery Act and enable them to identify potential issues. New training which will be available to all staff, with tailored training for those involved in recruiting and sourcing/managing a supply chain so that they are able to identify risk factors, understand the implications and assist with implementing the Anti-Slavery Policy effectively.
The Procurement function is to be enhanced. This will drive a new way of managing the supply chain and working through processes, procedures and active governance through the introduction of specific measures to support the Company’s obligations under the Act.
The ‘Slavery & Human Trafficking Statement’ has been approved by the Board of Directors who will review and update it annually.
At Slater and Gordon, we believe the Gender Pay Gap legislation is an important part of wider efforts to encourage businesses to focus on tackling inequality.
Like other businesses we are required to publish gender pay information. To demonstrate our commitment to equality within the workplace, we have decided to go beyond the minimum requirements and publish our complete gender pay and bonus gap figures – including all LLP members.
Our data shows encouraging results in certain areas of the Group, there is more we can do to ensure we are at the forefront of driving progress.
We also recognise this is not just an issue of pay. It is also one of making sure we are continually challenging ourselves to provide the best work environment. This will help us attract and retain excellent people and help all our colleagues to develop and progress.